Good day,
When I try to use multi window function, Cam and Chart, my MFD suddenly reboot. Axiom logo appears, loading again operative system and automatically open the windows that i pushed before.
MFD´s are update to latest software version. And happen with the three MFD onboard.
Cameras are Cam220 IP and MFD´s Axiom Pro 12.
Welcome to the Raymarine Forum miguel,
Please note that we have been unable to duplicate the reported issue within our systems running LH3 v3.11.42 software. If operating with LightHouse 3 v3.11.42, was a
Power On Factory Reset performed following the software update? If not, then it is recommended that waypoint, route, and track data be backed up and that a Power On Factory Reset be performed to address the reported issue. After doing so, settings should be manually reconfigured rather than restored from a saved settings file.
Hello Chuck, thanks for your support in this matter.
I already did your recommendation but problem still persist. I read on other forum topic that may very helpful the followings data:
- System device data
- MFD´d logs
- MFD´s crash logs
- MFD´s system logs
I copied on my SD card all data and even have a video when this problem pups up. You use a specific server so I can send you all files?
Thanks.
Miguel,
The supporting files from the Raymarine system may be attached to this thread to be included within the problem report. Videos should be posted to a
video sharing site. A link may then be included within one's thread or post to the video which you are seeking to share.
Hello Chuck,
Due to are many files, I´m gonna post more than one post to attach all files.
Sorry for this inconvenience and thanks for your support.
Hello again Chuck,
Second post with missing files.
I will try to send you the video.
Miguel,
Please additionally save the Product Info (HOME->NETWORK->DIAGNOSTICS->VIEW ALL PRODUCT INFO->SAVE DATA). This will create a file titled Diagnostics_x.json; where represent any additional characters you may give to the file's name. This file will be saved in the path Raymarine/My Data on the microSD memory card.
Hello Chuck I sent you all files, any news about this? You need any extra information?
Or something else I can do.
Miguel,
The previously requested Product Info file has not yet been provided. Please see my earlier response providing the command sequence to produce this file.