Raymarine forum

Hello Bon Vibe,

Has this display been updated to V3.11.42 and had a factory reset performed?

Chris,

Hi Chuck,

The software is up to date to this latest verion.
Also i have done a full factory reset on the unit.

Chris

Hello Chris,

It would appear there may be an issue with the transducer or the display. The nest step would be to hang a test transducer over the side of the boat if one is available or send the unit into our service department to be evaluated. Additionally if there is a Raymarine dealer in the area that also may be an option. Please see these links below,

Raymarine book a repair link for sending product into our service department, https://www.raymarine.com/view/index-id=779.html

Raymarine dealer locator, https://www.raymarine.com/buy/find-a-dealer.html

Chris,