[CA] [CA11] Can't Find Transducer on STNG Network

[mprestero]

In parallel with posting on this forum, I called tech support about the problem. Once I got to someone who spoke iTC-5, I described the symptoms I was seeing, and was told that the unit should be sent in for repair which, because it was still under warranty, was reasonable. I don't recall if we discussed whether the boat was in the water. So I rushed to get the unit shipped out. I heard last night from the tech checking out the unit, went over the scenario with him and he is shipping the unit back today.

It would have been better if the tech support person I spoke to, or the documentation was clearer on this point.

Thanks again for your help and responsiveness.

Mark