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Problems with SmartPilot X30 Course computer
04-08-16, 09:20 AM
Post: #1
Problems with SmartPilot X30 Course computer
Hello, we have problems with a SmartPilot X30 Course computer and hope you can help us.

The problem we have is that the two fault leds above the Seatalk ports light in red, and the computer does noy communicate by the Seatalk bus. We checked the cable and connections and all seems OK.

Thanks in advance for your help,

Martin
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04-08-16, 10:59 AM
Post: #2
RE: Problems with SmartPilot X30 Course computer
Have you checked the two 3A spade fuses to the left of the Seatalk ports labeled Seatalk?
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04-08-16, 11:28 AM
Post: #3
RE: Problems with SmartPilot X30 Course computer
Hello Steve, thanks for your answer,

Yes, the fuses are OK.

Martin
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04-08-16, 02:50 PM
Post: #4
RE: Problems with SmartPilot X30 Course computer
Unfortunately it is pointing toward the X30 Seatalk board then, one other check to determine it is not the control head or another Seatalk device connected. Power down the X30 and disconnection the modular green connector on the Seatalk ports, then power up. If the fault LEDs come on, then it will confirm the Seatalk board within the X30 course computer and I would recommend that the course computer be sent to the below address to be evaluated by a service technician for repair.

Raymarine Service Center
9 Townsend West
Nashua, NH 03063

Include in the box:
Name
Daytime Phone
Return address
Brief description of the issue
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04-11-16, 02:26 PM
Post: #5
RE: Problems with SmartPilot X30 Course computer
Hello Steve,

Ok, we will follow your instructions.

Best regards,

Martin
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04-11-16, 02:59 PM
Post: #6
RE: Problems with SmartPilot X30 Course computer
Let us know if you have any future questions.
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04-13-16, 02:30 PM
Post: #7
RE: Problems with SmartPilot X30 Course computer
Steve, our costumer needs a quote for the cost of the repair, could you send us an estimate for the cost of the service? Do you have a minimum charge?

Thanks in advance,

Martin
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04-14-16, 08:51 AM
Post: #8
RE: Problems with SmartPilot X30 Course computer
For an estimated cost for a repair, please log your unit in at our Customer Repair Center for an approximate cost. Actual repair price may differ from approximate cost.
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