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[CA11] Axiom Software 3.8.97?
01-14-19, 10:45 AM (This post was last modified: 01-16-19 11:58 AM by Chuck - Raymarine - Moderator.)
Post: #1
[CA11] Axiom Software 3.8.97?
I downloaded the latest software update, and since then the MFD crashes and restarts when I open the "Dashboard" view to see engine data.

The website shows latest version is: v3.7.70
However, after installed, it shows: v3.8.97

I downloaded from here:
http://www.raymarine.com/software-update...-axiompro/

Did I somehow get the wrong version that's causing the issue?
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01-14-19, 02:32 PM (This post was last modified: 01-16-19 12:09 PM by Chuck - Raymarine - Moderator.)
Post: #2
RE: [CA11] Axiom Software 3.8.97?
Welcome to the Raymarine Forum Nick

You didn't do anything incorrectly, nor did you get the incorrect version of LightHouse 3 software. LightHouse 3 v3.8.97 is indeed the latest version of LightHouse 3 software. This posted version is currently the version of LH3 software which will be downloaded when one attempts to download software updates via the MFD's Wi-Fi communications interface or when one attempts to download them from the corresponding Raymarine software update web page to one's computer. Unfortunately, the corresponding web pages have not yet been updated to reflect this release, but are expected to be updated very shortly. Similarly, the LightHouse 3 Operations Guide posted on Raymarine's website should soon be updated to reflect the changes included within the LightHouse 3 software update.

Regarding the crash problem, is your vessel equipped with a digital switching system, and if so has your MFD been interfaced to it? Also, is the problem being encountered with an Axiom, Axiom Pro, or Axiom XL MFD. Finally, is the symptomatic MFD the system's Data Master MFD, or is a slave?
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01-15-19, 09:18 PM (This post was last modified: 01-16-19 11:59 AM by Chuck - Raymarine - Moderator.)
Post: #3
RE: Axiom Software 3.8.97?
Same issue Chuck.. have pushed it to Paul... it seems it may not be isolated issue.
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01-16-19, 02:29 PM
Post: #4
RE: [CA11] Axiom Software 3.8.97?
All,

I have verified that my Axiom MFD which is a slave to my Axiom Pro S is experiencing the reported symptom following the software update to LightHouse 3 v3.8.97. I initially encountered this problem after updating the MFD's via Wi-Fi. In an attempt to correct this symptom with my slave Axiom MFD, I then downgraded the software within both MFDs to LightHouse 3 v3.7.70, performed a Factory Reset, and then updated the software within the MFDs from the Axiom Pro MFD via a microSD card which had been populated with software downloaded from the LightHouse 3 for Axiom/Axiom Pro/Axiom XL Software Update web page. The Axiom Pro MFD reported "FAIL" shortly after each attempt to update the slave Axiom MFD. The microSD memory card containing the software updates was then moved to the slave Axiom MFD's reader, permitting the MFD's software to be updated. After doing so, the slave Axiom MFD continued to cyclically reboot.

This problem has been reported to Raymarine's Engineering Team to seek correction. In the interim, should this symptom be encountered, then it would be recommended that the software within the networked MFDs be downgraded to LightHouse 3 v3.7.70 until such time as this problem has been addressed. At that time, this post will be updated accordingly.
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