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[CA11] Axiom 9 RV Sounder issues
04-12-19, 07:13 AM
Post: #21
RE: [CA11] Axiom 9 RV Sounder issues
I confirmed the sonar was set in auto range.
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04-12-19, 01:26 PM
Post: #22
RE: [CA11] Axiom 9 RV Sounder issues
ktcarter,

We're one step short of believing that there may be a problem with your MFD. One of our techs believed that the system may be resulting from electrical noise, quite possibly AC ripple, in the power system. To test for the latter, the engine(s) and all equipment (except for the MFD) should be powered ON. The MFD's power cable would then be unplugged from the back side of the MFD and the DC voltage level would be measured at the cable's power pins using a multimeter configured to measure DC voltage. The voltage level should be approximately that of the engine's charging system or the electronics battery(s). The multimeter would then be configured to measure AC voltage and the voltage level would again be measured at the cable's power pins. if an AC voltage measuring 0.01 VAC or greater is measured, then a power condition would be recommended for the system. Should no AC ripple be measured, then it would be recommended that the MFD be sent to Raymarine’s Product Repair Center to be bench checked / serviced.
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04-12-19, 03:02 PM (This post was last modified: 04-16-19 03:51 PM by Chuck - Raymarine - Moderator.)
Post: #23
RE: [CA11] Axiom 9 RV Sounder issues
I am getting 13-14 volts DC and 000 volts AC.
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04-16-19, 03:52 PM
Post: #24
RE: [CA11] Axiom 9 RV Sounder issues
Ktcarter,

Thanks, It does not appear that any AC ripple was measured. Should no AC ripple be measured, then it would be recommended that the MFD be sent to Raymarine’s Product Repair Center to be bench checked / serviced.
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Today, 08:37 AM
Post: #25
RE: [CA11] Axiom 9 RV Sounder issues
Several questions.

What is the process for sending it back to be bench tested?
How long does this normally take?
Does Raymarine have a loaner unit they can send me to use while mine is being repaired?

This is prime fishing season on our lakes and i fish every weekend and plan to go to the Keys next month.
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Today, 01:04 PM
Post: #26
RE: [CA11] Axiom 9 RV Sounder issues
ktcarter,

The process for sending a product in to Raymarine's Repair Center may be found here. At this time of year, it will typically require 7-10 business days (following receipt of the product) to return the repaired product. Unfortunately, Raymarine does not offer a loaner program. As the symptoms described do not appear to be show stopping, you may want to consider waiting for a more convenient time to send the MFD to Raymarine's Product Repair Center. Should the product have been registered via Raymarine's within the first 30 days of ownership, then a third year of warranty would have been added to the registered product.
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Today, 01:49 PM
Post: #27
RE: [CA11] Axiom 9 RV Sounder issues
Thanks for all of your help. I will send it back ASAP
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Today, 03:24 PM
Post: #28
RE: [CA11] Axiom 9 RV Sounder issues
You're welcome.
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