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[CA11] Update via mSD to 3.9 stuck
05-08-19, 07:04 PM (This post was last modified: 05-09-19 04:03 PM by Chuck - Raymarine - Moderator.)
Post: #1
[CA11] Update via mSD to 3.9 stuck
I attempted to update firmware after installing a Quantum 2 radar. At first all looked well, with the countdown time showing about 11 minutes. Once it counted down to 0, it has been stuck at 0 for about 1/2 an hour is this normal? I accidentally turned the radar unit to off instead of stand by.

Old vesion was 3.8, new 3.9
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05-09-19, 04:05 PM
Post: #2
RE: [CA11] Update via mSD to 3.9 stuck
Welcome to the Raymarine Forum dtfeld,

What version of software was installed within the MFD when the Quantum software update was attempted? Is the Quantum 2 radome interfaced to the system via a Quantum Data Cable or Digital Radar Cable?
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05-09-19, 06:29 PM (This post was last modified: 05-10-19 08:09 AM by Chuck - Raymarine - Moderator.)
Post: #3
RE: [CA11] Update via mSD to 3.9 stuck
I called tech support and they requested i download a fresh copy of the update, reformat the sd card, and remove everything except the mfd update .iso. Additionally I removed all sd cards (I had 3 installed) except the one the .iso file was on. All the file work was done on a PC.

It finally took.
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05-10-19, 08:10 AM
Post: #4
RE: [CA11] Update via mSD to 3.9 stuck
I'm glad to learn that the software update took. For our own knowledge, please respond to the questions within my initial response to your thread.
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05-15-19, 02:03 PM (This post was last modified: 05-15-19 02:51 PM by Chuck - Raymarine - Moderator.)
Post: #5
RE: [CA11] Update via mSD to 3.9 stuck
I believe the firmware version was 3.8.105, and the Quantum 2 was interfaced via a brand new Quantum 2 10m data cable that was supplied with the Quantum 2 radar unit as a kit.
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05-15-19, 03:09 PM (This post was last modified: 05-15-19 03:12 PM by Chuck - Raymarine - Moderator.)
Post: #6
RE: [CA11] Update via mSD to 3.9 stuck
dtfeld,

I have no information to share on why you may have experienced the problem performing the radome software update if the MFD was at LightHouse 3 v3.8.105. Please be advised there is a bug in LightHouse 3 v3.9.46 where it will not upgrade a Quantum or a Quantum 2 radome, using the ISO files. It does not matter whether the radome is connected via WiFi or RayNet. Raymarine will be addressing this bug within the the LightHouse 3 v3.10.x release.

The workaround is to either:
• Update the Quantum or Quantum 2 radome's software prior to updating the MFD with LightHouse 3 v3.9.46 …. or
• Downgrade the MFD's software to LightHouse 3 v3.8.105, upgrade the Quantum, then re-upgrade the MFD to LightHouse 3 v3.9.46.
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05-15-19, 07:09 PM (This post was last modified: 05-16-19 08:24 AM by Chuck - Raymarine - Moderator.)
Post: #7
RE: [CA11] Update via mSD to 3.9 stuck
To be clear...

I was unable to update the MFD from either download direct to the MFD or download to a mSD card on a pc. I started a new thread on the download issues.

I was able to select the radar update (unselect the MFD and wired network updates) and update the radar.

Dave
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05-16-19, 08:24 AM
Post: #8
RE: [CA11] Update via mSD to 3.9 stuck
Noted.
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05-24-19, 07:29 AM (This post was last modified: 05-24-19 07:31 AM by Chuck - Raymarine - Moderator.)
Post: #9
RE: [CA11] Update via mSD to 3.9 stuck
For future reference, can you tell me where to find older versions of the firmware? On the website, the only version I could find was the most current.
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05-24-19, 07:33 AM
Post: #10
RE: [CA11] Update via mSD to 3.9 stuck
Dave,

Very shortly, an in the future, the Software History table of the MFD software update web pages will include a link to the last software update.
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