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[LW11] Problems with Touchlock, Axiom 7
06-11-19, 01:12 PM (This post was last modified: 06-12-19 05:25 AM by Louise - Raymarine - Moderator.)
Post: #1
[LW11] Problems with Touchlock, Axiom 7
Hi,

I´m having problem with my Axiom 7, v3.9.46.

When using touchlock, the function "Find vessel" (Centers the vessel onscreen) sometimes stops to function after a while. Probably when a rope (sheet) touches the screen. When this occurs the screen is still locked with touchlock, but the "Find vessel icon" shows on the screen. This is rather annoying though the Axiom is mounted a bit away from the helm. To activate "Find vessel" again, I need to turn off the Touchlock, then press "Find vessel" button and thereafter activate touchlock again.

Is this a known issue with Axiom and v3.9.46?

Best regards
Fredrik
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06-12-19, 09:32 AM
Post: #2
RE: [LW11] Problems with Touchlock, Axiom 7
Dear Fredrik,

Thank you for your post.

When the touch screen lock is activated, you should not be able to use the find vessel icon. All of the touch screen function will remain inoperable whilst it is locked, you will always need to unlock the touch screen to gain access to the find vessel function.

I have performed this on an Axiom and Axiom Pro running Lighthouse 3.9.46 and neither have given me the option for using the find vessel function.

Many Thanks
Louise
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06-14-19, 02:38 PM
Post: #3
RE: [LW11] Problems with Touchlock, Axiom 7
Hi,

I might be unclear on this issue. The problem is that the function find vessel, where the boat's position is fixed on the screen (and followed), sometimes stops working when the screen is touchlocked. When this occurs, the Icon “find vessel” shows on the screen which I cannot press due to touchlock.

I had easier understood the problem if the function stopped working because of the screen lock was accidentally deactivated by a rope or a something else, which is not the case. In this situation, only the "find vessel" function is deactivated by a rope and the screen lock remains active.
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06-17-19, 02:35 AM
Post: #4
RE: [LW11] Problems with Touchlock, Axiom 7
Hi Again,

I have now done some more tests and discovered that it is enough to touch the locked screen with two fingers at the same time to deactivate the "find vessel" function.

Is this a software bug or error on my Axiom?

Best regards
Fredrik
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06-18-19, 07:09 AM
Post: #5
RE: [LW11] Problems with Touchlock, Axiom 7
Hi Again,

I have now done some more testing and discovered that it is enough to touch the locked screen with two fingers at the same time to deactivate the "find vessel" function.

Is this a software bug or error on my Axiom?

Best regards
Fredrik
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06-21-19, 02:55 AM
Post: #6
RE: [LW11] Problems with Touchlock, Axiom 7
Dear Fredrik,

Thank you - that is much clearer and it is a bug that we have recreated very easily. This will be raised with the software team for a fix.

Best Regards
Louise
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