02-15-19, 11:30 AM
We have reports from some customers experiencing difficulties using Chrome (v 72.0.3626.109) to download the software update for Lighthouse 3 version 3.8.97 for AXIOM products.
If the zipped folder is accessed too quickly, before the download is complete it creates a file with the correct name but with the wrong size (i.e 819 MB instead of ~2,51 GB). This file can even be unzipped, but the Axiom update will fail because the download is incomplete.
It is not possible to repair this premature download, the only solution is to repeat the download process again, BUT then WAIT for at least 30 seconds after the download reports it is complete before trying to access the zipped files.
RAYFAQ#
If the zipped folder is accessed too quickly, before the download is complete it creates a file with the correct name but with the wrong size (i.e 819 MB instead of ~2,51 GB). This file can even be unzipped, but the Axiom update will fail because the download is incomplete.
It is not possible to repair this premature download, the only solution is to repeat the download process again, BUT then WAIT for at least 30 seconds after the download reports it is complete before trying to access the zipped files.
RAYFAQ#