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+--- Thread: [CA] [CA11] Axiom Pro 12 system reboot (/showthread.php?tid=10255)
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[CA11] Axiom Pro 12 system reboot - miguel_blas - 01-07-20 01:33 PM
Good day,
When I try to use multi window function, Cam and Chart, my MFD suddenly reboot. Axiom logo appears, loading again operative system and automatically open the windows that i pushed before.
MFD´s are update to latest software version. And happen with the three MFD onboard.
Cameras are Cam220 IP and MFD´s Axiom Pro 12.
RE: [CA11] Axiom Pro 12 system reboot - Chuck - Raymarine - Moderator - 01-07-20 04:25 PM
Welcome to the Raymarine Forum miguel,
Please note that we have been unable to duplicate the reported issue within our systems running LH3 v3.11.42 software. If operating with LightHouse 3 v3.11.42, was a Power On Factory Reset performed following the software update? If not, then it is recommended that waypoint, route, and track data be backed up and that a Power On Factory Reset be performed to address the reported issue. After doing so, settings should be manually reconfigured rather than restored from a saved settings file.
RE: [CA11] Axiom Pro 12 system reboot - miguel_blas - 01-08-20 07:04 PM
Hello Chuck, thanks for your support in this matter.
I already did your recommendation but problem still persist. I read on other forum topic that may very helpful the followings data:
- System device data
- MFD´d logs
- MFD´s crash logs
- MFD´s system logs
I copied on my SD card all data and even have a video when this problem pups up. You use a specific server so I can send you all files?
Thanks.
RE: [CA11] Axiom Pro 12 system reboot - Chuck - Raymarine - Moderator - 01-09-20 09:23 AM
Miguel,
The supporting files from the Raymarine system may be attached to this thread to be included within the problem report. Videos should be posted to a video sharing site. A link may then be included within one's thread or post to the video which you are seeking to share.
RE: [CA11] Axiom Pro 12 system reboot - miguel_blas - 01-10-20 11:40 AM
Hello Chuck,
Due to are many files, I´m gonna post more than one post to attach all files.
Sorry for this inconvenience and thanks for your support.
RE: [CA11] Axiom Pro 12 system reboot - miguel_blas - 01-10-20 11:42 AM
Hello again Chuck,
Second post with missing files.
I will try to send you the video.
RE: [CA11] Axiom Pro 12 system reboot - miguel_blas - 01-10-20 11:51 AM
Hello Chuck,
This is the video link: https://vimeo.com/384034259
I hope you can help me with this.
Many thanks.
RE: [CA11] Axiom Pro 12 system reboot - Chuck - Raymarine - Moderator - 01-10-20 11:58 AM
Miguel,
Please additionally save the Product Info (HOME->NETWORK->DIAGNOSTICS->VIEW ALL PRODUCT INFO->SAVE DATA). This will create a file titled Diagnostics_x.json; where represent any additional characters you may give to the file's name. This file will be saved in the path Raymarine/My Data on the microSD memory card.
RE: [CA11] Axiom Pro 12 system reboot - miguel_blas - 01-21-20 02:45 PM
Hello Chuck I sent you all files, any news about this? You need any extra information?
Or something else I can do.
RE: [CA11] Axiom Pro 12 system reboot - Chuck - Raymarine - Moderator - 01-21-20 03:05 PM
Miguel,
The previously requested Product Info file has not yet been provided. Please see my earlier response providing the command sequence to produce this file.