Axiom 9 freezing on power on

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum OTR,

When the system is booting, care should be taken to not interact with any of the system's MFDs until all have completed startup initialization. Should you be operating the system using this guideline and should the problem persist, then it is recommended that any chart cards be removed from the system's MFDs and that the system, that the system be switched OFF, and then switched ON again. Should the problem abate, then please identify the makes and product names of the Chart cards / charts being used within the system. Should the problem persist, then it would be recommended that each MFD be Factory Reset (back up your data before doing so) to address the reported issue. Should the problem persist thereafter, then it would be recommended that the Ethernet communications cables connecting each MFD to the HS5 RayNet Network be inspected for signs of damage (kinks, cuts, etc.), modification (splices), or cable bends having a radius of less than 3". Should none be found, then it would be recommended that the system's other devices be disconnected from the HS5 RayNet Network switch and that the operation of the MFDs be tested using different port of the HS5 RayNet Network Switch. Should the problem persist when so tested, then it would be recommended that the problematic MFD and HS5 RayNet Network Switch be sent to Raymarine’s Product Repair Center to be bench checked / serviced.