[CA] [CA11] More wifish connection issues

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum GordJ,

With regard to communicating with Raymarine's Wi-Fish app, the reported problem may be rooted either with the version of software installed within your Wi-Fish or within the Wi-Fi communications circuitry of the Wi-Fish itself. For starters, it is recommended that the power circuit connecting the Wi-Fish be inspected to ensure that all power and ground connections from the Wi-Fish through any circuit panels, switches, etc., through to the battery(s) be inspected to ensure that they are free of corrosion and are tight. If so, then it would be recommended that the vessel be connected to shore power, that its battery(s) be permitted to attain a fully charged state, and afterwards and while still connected to shore power that the system be tested. Should the problem persist, then it would be recommended that the version of software installed within the Wi-Fish be verified via the Wi-Fish app. If unable to perform the verification due to communications issues or should the Wi-Fish app indicate an application version lower than v15.05, then it would be recommended that the latest Wi-Fish software be installed within your Wi-Fish. Should you Wi-Fish continue to not be able to communicate reliably with the Wi-Fish app, then it would be recommended that the Wi-Fish be sent to Raymarine’s Product Repair Center to be bench checked / serviced.

If after updating the software within the Wi-Fish should the Wi-Fish properly communicate with the Wi-Fish app, but not with the Navionics Boating app, then it would be recommended that Navionics be contacted for further support. The last word that I heard on from the Navionics engineering team is that they were unable to duplicate the problem and were seeking hardware (Wi-Fish and possibly mobile device (there may be a conflicting app installed on the mobile device)) which exhibited the problem.