[DG] [DG11] Raymarine Voyage Planner issue

[Roland_from_Holland]

Hi there,

My recently purchased Raymarine Voyage Planner doesn't accept my Navionics card which is an update of my old Navionics Gold Card. This issue was addressed to Lighthouse Store Support and after some emails back and forth they advised me to address the issue to this forum (see emails below).

In my opinion it is a bit weird that the Voyage Planner doesn't accept Navionics update cards (which are preloaded charts). By not accepting it means that a user of the Voyage Planner needs to buy expensive brand new cards every year. This is not very cost effective.

Hopefully there is a reader in this forum with a proper solution for me.

Regards, Roland

Hello,

I would suggest you post or read through existing posts in the Raymarine Forum's PC & Mobile section http://forum.raymarine.com/forumdisplay.php?fid=123). One of our moderators or another user may be able to better assist you.

Sincerely,
LightHouse Store Support


On Mon, Nov 19, 2018 at 3:11 PM mp@rolandblom.nl <mp@rolandblom.nl> wrote:
Hello,

Thank you again for answering. For me it is a bit weird that my Navionics update I recently purchased and which replaces my old Navionics Gold card, will not be loaded in the Voyage Planner. This means that I yearly have to buy (expensive) new cards instead of cost effective updates to make the Voyage Planner work. Please let me know if this is an issue to be addressed to Raymarine or Navionics.

Kind regards, Roland

Op 19 nov. 2018, om 21:01 heeft charts.raymarine.com Sales and Support <support@chartsraymarine.com> het volgende geschreven:

Hello Roland,

Unfortunately, it seems that only pre-loaded Navionics products (Navionics Gold, Navionics+, Navionics HotMaps, Navionics Platinum, etc.) are the ones that can be imported into Voyage Planner.

Sincerely,
LightHouse Store Support

On Sat, Nov 17, 2018 at 12:06 PM mp@rolandblom.nl <mp@rolandblom.nl> wrote:
Hello again,

Thanks for responding. Hopefully I am not asking too much of your patience. Please find attached a picture of the Navionics card. As you can see it is an 'update card' which was purchased shortly. Hopefully this information is enough for you to judge if this card is compatible with the Voyage Planner.

Kind regards, Roland

Op 16 nov. 2018, om 21:53 heeft charts.raymarine.com Sales and Support <support@chartsraymarine.com> het volgende geschreven:

Hello Roland,

What Navionics charts product are you trying to install? It could be possible that the charts are not compatible with Voyage Planner.

Sincerely,
LightHouse Store Support


On Thu, Nov 15, 2018 at 4:21 PM mp@rolandblom.nl <mp@rolandblom.nl> wrote:
Hello,

Thank you for your reply. I tried the installation process again and again. In your article there is mentioned a step 7 and this step hasn’t been shown on my computer during the several times i went through the installation. Is there a way to get some help, perhaps via teamviewer?

Regards, Roland

Op 14 nov. 2018, om 21:45 heeft charts.raymarine.com Sales and Support <support@chartsraymarine.com> het volgende geschreven:

Hello,

Once the Navionics Chart Installer is finished downloading the chart, please close it, but leave the card in your computer.

Then run Voyage Planner and import the charts using the Charts menu then selecting Install Navionics Charts from Media Card. Using this process will activate your charts for use on Voyage Planner.

For a more detailed how-to on installing Navionics charts to Voyage Planner see this article https://fugawi.com/knowledge_base/document/FF12350

Sincerely,
LightHouse Store Support


On Wed, Nov 14, 2018 at 3:50 AM mp@rolandblom.nl <mp@rolandblom.nl> wrote:
Hi there,

Thanks for responding. When trying to import, the Navioncs Chart Installer opent itself and asked to download the chart. That is what I did. I didn’t receive an activation prompt from Voyage planner. Is there a way to have this prompt activated?

Cheers, Roland

Op 13 nov. 2018, om 21:51 heeft charts.raymarine.com Sales and Support <support@chartsraymarine.com> het volgende geschreven:

Hello Roland,

Have you tried these troubleshooting tips? https://fugawi.com/knowledge_base/document/FF12351

Did you receive an activation prompt from Voyage Planner when trying to import the charts from your Navionics card?

Sincerely,
LightHouse Store Support

On Tue, Nov 13, 2018 at 11:56 AM Fugawi Charts <fugawi-charts@johnsonoutdoors.com> wrote:

--Original Message--
From: mp@rolandblom.nl
Date: 11/13/2018 8:09:17 AM
To: charts@fugawi.com
Subject: Raymarine Voyage Planner problems

*EXTERNAL EMAIL*

Hi there,

Recently I purchased the Raymarine Voyage Planner DVD and after installing I am having problems with getting my Navionics charts visible in the program after the files were successfully downloaded. It seems that the files are not being tranferred to the FX5 status.

I have tried to troubleshoot this issue by following your abbreviations in the Fugawi knowledge base. The last thing I tried was the following: https://www.fugawi.com/knowledge_base/document/FF12333

This problems starts making me a bit desperate and I kindly ask you to help me.

Kind regards, Roland Blom