[CA] [CA11] Quantum Radar not found

[Mikefossl]

I'm with a Search and Rescue station on Pender Island in BC, Canada. Our boat is a fast response RIB equipped with ES MFD's and a Quantum radar. The radar is wired in to a HS Seatalk network switch.

Although we've had intermittent connection issues between our Master MFD and the Quantum radar since installed (approx 2 yrs ago), it has now become permanent. No amount of power recycling, either of the Radar or MFD or both seems to allow the MFD to see the radar.

The HS Seatalk port is blinking green and I was able to upgrade the radar software to the most recent firmware (Oct 2018) which is curious.

The electronics vendor here in BC, MacKay Communications has suggested that we dismount the unit and ship it to them for repair or replacement (it is under warranty). This will mean that our search and rescue capability will be compromised for an unacceptable period.

Can you help?

Mike Fossl
Maintenance Officer
RCM SAR Station 20, Pender Island
250 937 1686