[LW] [LW11] Element 9HV doesn't recognize software update on sd card

[Louise - Raymarine - Moderator]

Dear Chesbay203fs,

Thank you for your post.

Did you format the card? A 64Gb needs to be formatted to NTFS, 32Gb and smaller need to be formatted to FAT32.

The download files needs to be unzipped and all of the individual files need to be copied onto the root directory of the sd card. You then insert the card into the Element and select the check card for software update option.

Did the Element register there was an sd card in the slot even though there was no files on the card or is it not registering the card?

How are you trying to connect to the Element when using your phone as a wifi hotspot?

You need to check online from the pop-over menu>wifi settings>select your wifi hotspot>enter the name and the password of the hotspot and select start.

Make sure the hotspot function is enabled on your phone and you have the correct details.

Many Thanks
Louise