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[TG] [TG11] lost IP cameras after axiom LH3 3.10 sw update
08-16-19, 12:36 AM (This post was last modified: 08-19-19 02:06 PM by Chuck - Raymarine - Moderator.)
Post: #2
RE: [TG11] lost IP cameras after axiom LH3 3.10 sw update
Hello sunnycoastgreg,

I'm sorry to say that we can't offer a lot of support for this, because only Raymarine cameras are approved for us. This is at least in part because there are such a large range of IP cameras of varying quality out there that it's unfeasible for us to test even a fraction of them, and very few of the non-Raymarine IP cameras out there are fit for use in a marine environment (condensation, marine EMC compliance, salt-corrosion resistance, temperature range tolerance etc.)

We have made no deliberate changes to restrict IP video sources as far as I am aware, and have just tested and can confirm that my test Axis M7011 encoder still works in v3.10.42.

A factory reset on the MFDs might help, but other than that the only other thing I can suggest is that perhaps your installer/system-integrator might find some clues in the ethernet traffic between the cameras and MFDs. If this problem were reported with Raymarine cameras I would be using an ethernet tap and Wireshark software to analyse the traffic between the two.

Regards,
Tom

Raymarine since 1999.
Interests: Diagnosis of problems in sonar/fishfinders, NMEA2000, ethernet comms, autopilots, thermal cameras
Location: Sydney, Australia.

Please don't PM me asking for direct support, please ask a public question instead so that others can see the question and answer. Forum posts will always be answered before PM requests.
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RE: [TG11] lost IP cameras after axiom LH3 3.10 sw update - Tom - Raymarine - Moderator - 08-16-19 12:36 AM

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