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[TG] [TG11] lost IP cameras after axiom LH3 3.10 sw update
09-09-19, 12:27 AM
Post: #7
Tom - Raymarine - Moderator Offline
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RE: [TG11] lost IP cameras after axiom LH3 3.10 sw update
Hello Samblankenhagen,

Where did it get left with the Support staff you were talking to?
I haven't seen anything pop up about this in our internal issue-tracking database, but what I'd be doing if you were here in Australia is seeing if we could get one of our technical service dealers to capture the network traffic between the cameras and MFD so that we can verify if there's a bug and if so, where it lies. Once we had that data we'd log it to our internal issue tracker.

Was the system installed by a Raymarine Service Dealer? If so, I think they would be the one to capture that data. I would be happy to help with any advice that might be needed about what data to capture and how.

Regards,
Tom
Raymarine since 1999.
Interests: Diagnosis of problems in sonar/fishfinders, NMEA2000, ethernet comms, autopilots, thermal cameras
Location: Sydney, Australia.

Please don't PM me asking for direct support, please ask a public question instead so that others can see the question and answer. Forum posts will always be answered before PM requests.
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RE: [TG11] lost IP cameras after axiom LH3 3.10 sw update - Tom - Raymarine - Moderator - 09-09-19 12:27 AM

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