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Spontaneous restarting e7 won't initialize
05-27-16, 10:20 AM
Post: #1
Spontaneous restarting e7 won't initialize
My e7 frequently will not get past the "Raymarine" initialization screen, it just hangs. After restarting a few times it used to eventually startup. But now it will not at all - permanent stuck on initialization screen. I have tried to do a factory reset by holding down the back button as it powers up, but it still never finishes the initialization screen so that I can continue with the reset. Please advise.
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05-27-16, 10:48 AM (This post was last modified: 05-27-16 10:48 AM by Chuck - Raymarine - Moderator.)
Post: #2
RE: Spontaneous restarting e7 won't initialize
Welcome to the Raymarine Forum folkmeister,

It is recommended that all memory cards be removed from the MFD's memory card reader and that the MFD then be restarted. Should the problem persist, then it is recommended that the MFD's trim bezel be examined to ensure that it is properly installed (oriented such that the recess for the chart door is located on the lower right hand side) and is not holding any of the MFD's buttons in the pressed. If not, then it is recommended that the latest software be forced again into the MFD's memory:
1) the circuit supplying power to the MFD be switched OFF
2) the latest a/c/e/eS/gS-Series MFD software be downloaded again from Raymarine's website, its files extracted and saved into the root level directory of a microSD memory card
3) the microSD memory card containing the software update files be inserted into the MFD's memory card reader
4) the circuit supplying power to the MFD be switched ON

Should the forced update fail or the MFD continue to exhibit the reported symptoms, then MFD should be tested again with its trim ring removed. Should the problem persist thereafter, then the MFD should be sent to Raymarine’s Product Repair Center to be bench tested/serviced.
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05-30-16, 06:28 PM
Post: #3
RE: Spontaneous restarting e7 won't initialize
Thanks Chuck - it seems it was something to do with the position of the trim bezel. Made my weekend on the water a lot nicer having the e7 back up and running!
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05-31-16, 07:54 AM
Post: #4
RE: Spontaneous restarting e7 won't initialize
You're welcome.
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