WiFish loses connection w/transducer

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum Don,

Live mode differs from Demo mode in that the system is expecting to provide power to and receive signal from the transducer. Failure to receive signal may be indicative of insufficient power, failure of the extension, or failure of the product. It is recommended that you verify that the vessel's batteries have been fully charged and that the system be tested again. The system may be tested for brief periods of time with the vessel out of the water ... don't worry about the quality of the image produced, but instead concentrate on verifying whether the problem is reported again. Should the problem persist, then the Wi-Fish should be uncoupled from the extension cable and instead should be plugged directly into the power/transducer cable and tested. Should the problem abate, then the extension should be replace. However, should the problem persist and the Wi-Fish was purchased within the last 30 days, then it would be recommended that the Wi-Fish be returned to the authorized Raymarine dealer for replacement. should the problem persist and the Wi-Fish was purchased more than 30 days ago, then it would be recommended that the Wi-Fish be returned to Raymarine’s Product Repair Center to be bench checked / serviced.