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[CA11] A95 Touchscreen not working
10-24-18, 06:26 AM (This post was last modified: 10-24-18 08:00 AM by Chuck - Raymarine - Moderator.)
Post: #1
[CA11] A95 Touchscreen not working
In the last 2 to 3 weeks we have been having a problem with the touchscreen on our A95 multifunction display. Sometimes it will freeze up and not work, other times it acts like someone else is controlling the screen and it goes crazy. When either one of these issues happens we usually wait a few minutes and if it does not correct itself we turn it off and restart it, which will correct the problem 50% of the time.

We have this issue multiple times in a 10 hour travel day.

I have tried cleaning the screen multiple times and have also done a factory reset, and neither one has worked.

please help!
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10-24-18, 08:03 AM
Post: #2
RE: [CA11] A95 Touchscreen not working
Welcome to the Raymarine Forum stiggy456,

Please click here to view a FAQ addressing this subject. Should the symptom be manifesting themselves when operating under temperate / dry conditions, then it would be recommended that the MFD be sent to Raymarine’s Product Repair Center to be bench checked / serviced.
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10-25-18, 07:38 AM (This post was last modified: 10-25-18 07:43 AM by Chuck - Raymarine - Moderator.)
Post: #3
RE: [CA11] A95 Touchscreen not working
The screen does it both when it is raining and when it is completely dry. As, for during rough seas, we have been motoring down the inland river system for the last 2 months so there has been no ruff water since this issue has started.
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10-25-18, 07:46 AM (This post was last modified: 10-25-18 07:48 AM by Chuck - Raymarine - Moderator.)
Post: #4
RE: [CA11] A95 Touchscreen not working
stiggy456,

Rough seas are not a factor in such determinations for a HybridTouch user interface. However, blue water conditions are more likely to subject the product to the wet and/or cold conditions which would favor use of a MFD having a HybridTouch user interface. Should the problem be occurring under temperate conditions where the MFD's screen is dry, then it is recommended that the MFD be serviced by Raymarine's Product Repair Center.
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10-25-18, 07:54 AM (This post was last modified: 10-25-18 08:04 AM by Chuck - Raymarine - Moderator.)
Post: #5
RE: [CA11] A95 Touchscreen not working
I just talked to tech support and they stated that it sounded like a hardware issue and I have to send it in for repair.
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10-25-18, 08:05 AM
Post: #6
RE: [CA11] A95 Touchscreen not working
You're welcome.
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