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[CA11] e7 problems - Should I repair or replace? Axiom? New e7?
06-12-19, 11:01 AM (This post was last modified: 06-12-19 01:46 PM by Chuck - Raymarine - Moderator.)
Post: #1
[CA11] e7 problems - Should I repair or replace? Axiom? New e7?
I purchased a Raymarine e7 in December 2011. It was replaced under warranty in June 2012 and again in May 2014, but it is still not working properly. It is a 43' sailboat.

On a clear sunny day everything works great and is just what we need.

On a tough recent passage we were reminded the touch screen is 100% non responsive in rain or rough sea conditions where salt spray hits the screen. The scroll wheel also is, and has always been, non functional. It doesn't scroll, it creates havoc and zooms unpredictably in and out to random areas. When the touch screen is working we can use the + and - signs to successfully scroll in and out, but when the moisture is high we lose that option. We are flying blind in rough weather, and can't use our MFD even to look at radar or our AIS positions.

I could send it in for repair, but will it help? We have an exposed helm, and the MFD is in a NavPod, but the screen is going to get wet in rough seas.

What should I do? Should I replace with an Axiom? Does the touchscreen on the Axiom work better? Should I buy a new e7 - and if so, is there a difference in the new units? Should I send this one in for repair or am I throwing "good money after bad?"

Everything I have is Raymarine, so I am looking for a good Raymarine solution, but the e7 we have is not really working.
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06-12-19, 01:55 PM (This post was last modified: 06-12-19 01:56 PM by Chuck - Raymarine - Moderator.)
Post: #2
RE: [CA11] e7 problems - Should I repair or replace? Axiom? New e7?
Welcome to the Raymarine Forum Pamlico,

We're sorry to learn of the problem reported with the MFD's UniController. As indicated within the FAQ found here, a MFD having a hybridTouch user interface is recommended for offshore operators and those who will be operating the MFD when its screen is exposed to weather or spray. Axiom Pro MFD rather than Axiom MFDs would be recommended for those operating in such conditions. I would recommend getting the e7 MFD repaired. The cost to repair the MFD (assuming that the problem was limited to the MFD's UniController would be about a third of the cost of an Axiom 7 MFD.
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06-12-19, 05:32 PM
Post: #3
RE: [CA11] e7 problems - Should I repair or replace? Axiom? New e7?
Thanks for the response. So the e7 is considered "hybrid touch" I assume. Am I right? If the toggle would be effective we could zoom in and out and use the buttons to access radar etc.

It would be great if that toggle really worked, because I don't think it ever has. I am hoping there have been some improvements in the technology in the past few years.
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06-13-19, 09:04 AM
Post: #4
RE: [CA11] e7 problems - Should I repair or replace? Axiom? New e7?
Pamlico

Q1. So the e7 is considered "hybrid touch" I assume. Am I right?
A1. Yes. The e7 MFD features a hybridTouch (touchscreen and buttons/UniController) user interface.

Q2. If the toggle would be effective we could zoom in and out and use the buttons to access radar etc.
A2. If the MFD's UniController was operational, then under periods of wet operation, it would be possible to lock the MFD's touchscreen, use the MFD's UniController for ranging, menu selection, and selecting objects on the MFD's screen, and use the MFD's button to control the MFDs other features.
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06-13-19, 12:44 PM
Post: #5
RE: [CA11] e7 problems - Should I repair or replace? Axiom? New e7?
Thank you Chuck!
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06-13-19, 01:45 PM
Post: #6
RE: [CA11] e7 problems - Should I repair or replace? Axiom? New e7?
You're welcome.
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