[LW] [LW11] BOAT ICON 5M

[Crobinson]

I have a new 5M - without the fishfinder.

Its taken to not showing the boat icon on the chart for up to one hour. It seems to have all the satellites located. Any ideas?

Also on occasion it does not update the chart if the boat has moved.

Probably the same issue.

Thanks

[Louise - Raymarine - Moderator]

Dear Crobinson,

Thank you for your post.

Where is the Dragonfly mounted? Does it have a clearview of the sky? The GPS will struggle to get a fix if it is mounted inside, underneath a canopy or mounted in a metal dash.

You can also try resetting the unit;
1 - (With the unit powered off) Press and release the power key to turn it on, as soon as you see the “Dragonfly” logo on the screen, press and hold the power key.

2 - You will now see a reset menu page.

3 - Press the power key to select the required option (1. Reset FLOB and Bluetooth) which will reset the unit back to factory defaults.

4 - The unit will then count down 7 seconds and then do the option selected. If you have changed you mind, press the power key before the 7 seconds runs out, until you get to the top of the menu with no count down.

Please make sure you have backed up any Waypoints/Tracks/User Settings that you wish to keep to an external mSD card before performing the reset. You will not be able to recover them afterwards.

Many Thanks
Louise

[Crobinson]

(07-09-19 07:26 AM)Louise - Raymarine - Moderator Wrote:  Dear Crobinson,

Thank you for your post.

Where is the Dragonfly mounted? Does it have a clearview of the sky? The GPS will struggle to get a fix if it is mounted inside, underneath a canopy or mounted in a metal dash.

You can also try resetting the unit;
1 - (With the unit powered off) Press and release the power key to turn it on, as soon as you see the “Dragonfly” logo on the screen, press and hold the power key.

2 - You will now see a reset menu page.

3 - Press the power key to select the required option (1. Reset FLOB and Bluetooth) which will reset the unit back to factory defaults.

4 - The unit will then count down 7 seconds and then do the option selected. If you have changed you mind, press the power key before the 7 seconds runs out, until you get to the top of the menu with no count down.

Please make sure you have backed up any Waypoints/Tracks/User Settings that you wish to keep to an external mSD card before performing the reset. You will not be able to recover them afterwards.

Many Thanks
Louise

Hi Louise:

Thanks for the prompt reply.
I have it mounted on the top of the dash in my Crownline BR270 - bow rider pleasure craft. Its not "in" the dash or under a canopy.
It is just under the open windscreen to protect it from rain. So it has a clear view of the sky towards the helm and also a clear view to the bow, but under glass.
Chris

[Louise - Raymarine - Moderator]

Dear Crobinson,

Did you perform the factory reset? Did this resolve the issue?

If you continue to have problems with the unit please book it in for test and repair via our website, you can do this here.

Many Thanks
Louise