[TG] [TG11] Dragonfly 5 chart problems

[Paul0001]

Hi,
I am new to this forum and have searched the threads but not been able to find an answer to my issue - can anyone help?

I have bought a Dragonfly 5 pro with the c-map bundle and cannot load charts.

- I downloaded and followed the instructions from the thread 'Registering / Converting / Upgrading C-Map Essentials Chart Card' on this forum

- I have activated the chart card through the c-map site
- The c-map site says I need to press 'Apply To' to write the content to the card, however this option does not seem to exist (I have tried to attach a screen shot, hope it works!)
- I have pressed the 'Add SD content' button as I think this should load the content onto the card.

When I put the card into the Dragonfly unit I can see that it contains a folder, however the unit does not load any charts.

Does anyone know what I am doing wrong?

Thanks,
Paul

[Tom - Raymarine - Moderator]

Hi Paul,

I am sorry to say that I am not able to walk though the same process as I don't have a C-Map chart card that I can register and update in the same way you are - obviously I can't do it with a new, stock card. Because of this, and that it's C-Map's website and chart card that you're dealing with, I just don't have the information to be able to help you I'm sorry to say. I would guess that the 'Add SD content button is the one you need, but as I say, can't run through this myself. Their support contact details are at https://lightmarine.c-map.com/contact-us, including a NSW phone number and email address.

Regards,
Tom