[CA] [CA11] AxiomPro crashing on selection of RealVision

[john744]

I have a pair of AxiomPro 12 RVXs installed in a LE Patrol Boat. Today one of the units crashed multiple times, rebooting only to crash again. It seems the crash is associated with attempting to start RealVision. I tried sonar, DownVision and SideVision with no problems. My initial crash came when starting RealVision/Sonar/DownVision combo. I tried several combination with Sonar, DownVision and SideVision specifically avoiding RealVision and had no crash. If i tried to start RealVision alone or in any combo screen, the unit would crash. This appears to affect only the remote (Non-Data Master) Display. The Data Master unit appears to operate normally. The unit (both of them) have worked without any problems for 600+ hours.

Here's a quick view of my system mounted in a 31' Full Cabin SAFE Boat

NEMA 2000 Gateway, Prod Name: 6Y9-8A2D0-20 Ver: YhaN2k0-33
AIS5000, Prod Name: A80601, Ver: 01-11-00, CAN Address: 2b
CAM210IP, Prod Name: CAM210IP, Ver: 1.1.7.2 20160404 IP Address: 10.22.2.112
GPS, RS130 GPS, Prod Name: E32153, Ver: 2.20, CAN Address: 82
Radar 4kw 24", Prod Name/ID: E92131, FPGA Ver: 0.0 IF Board ver: 1.04 Mod Board Ver: 21.02, IP Address 10.18.148.166
FLIR M-625L Dual Load Camera
Heading Sensor: KVH Autocomp 1000
Transducer: Axiom RV-300 All-In-One plastic
HS5 - Network Switch (AxiomPro DM, AxiomPro Remote, Radar, CAM210IP.
SeaTalk Ng - AIS5000, GPS, Autocomp 1000, Yamaha Gateway


Current Available Software Version: v3.10.42 - Bermuda ?????????

2 Axiom Pro 12 RVX Displays Remote and Data Master) Data Master is flush mounted in console, Remote is open gimbal mount. Both inside enclosed cabin.

Axiom Pro 12 RVX(Remote - Open Mount) E70372 0497467
Prod Name: AxiomPro 12 RVX, App Ver: 3.10.127
CPU revision: r1.7 P/N: 1006188 variant: 3
Hardware revision: Carrier:5 Main:1
Current/Voltage Supply: 1.2A and 14.2V
System Up Time: 622 hours
Cartography: 1.22-00029
Software CMAP Library version: CI-2.0.0R SDK-15.0.0R (04/09/2017)
Crash Logs: 15
Kernel version: 3.10.0 (Fri Jul 26 05:23:29 BST 2019)
Navionics Library: NI_01.03.40.23_UV_2339_CI_03.11
Platform version: 3.10.2
Power Micro version: 0.39 Hardware: 4
Product Bundle version: 3.10.42
Sounder Info
Application Version: 3.10
IP Address: 10.10.241.27
Product Temperature
CPU Die: 100
GPU Die: 96.8
PSU: 99.4
Network
Link Status: up
MAC Address: 00:11:c7:0a:f1:1b
Subnet Mask: 255.224.0.0


Axiom Pro 12 RVX(DM - Console Mount) E70372 0893491
Prod Name: AxiomPro 12 RVX, App Ver: 3.10.127
CPU revision: r1.7 P/N: 1006188 variant: 3
Hardware revision: Carrier:5 Main:1
Current/Voltage Supply: 1.2A and 14.2V
System Up Time: 547 hours
Cartography: 1.22-00029
Software CMAP Library version: CI-2.0.0R SDK-15.0.0R (04/09/2017)
Crash Logs: 3
Kernel version: 3.10.0 (Fri Jul 26 05:23:29 BST 2019)
Navionics Library: NI_01.03.40.23_UV_2339_CI_03.11
Platform version: 3.10.2
Power Micro version: 0.39 Hardware: 4
Product Bundle version: 3.10.42
Sounder Info
IP Address: 10.2.58.219
Product Temperature
CPU Die: 126
GPU Die: 122
PSU: 124
Network
Link Status: up
MAC Address: 00:11:c7:02:3a:db
Subnet Mask: 255.224.0.0

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum John,

To address the reported issue, it is recommended that the software within the MFDs be pwith LightHouse 3 v3.11.42 or later software (HOME->SETTINGS) and that a Power ON Factory Reset is performed to each MFD upon completion of the software update. Upon completion of the Power ON Factory Reset, the MFD's settings should be manually reconfigured rather than restored from a saved settings file.