eS78 MFD Doc to Doc Routing-not working sonar fish finder needs help too

[Chuck - Raymarine - Moderator]

TheOiler,

Q1. The system has been taking longer to show charts or the fish finder. Sometimes when I go to the home screen and choose an icon either charts or fish finder the system freezes where I can't scroll across or down. Then it finally decides to open charts and the hour glass/Timer shows three times and only half the screen shows up. Finally I get the whole screen and try to zoom in or out and stalls again.
A1. The reported symptoms have not been introduced by the v19.03 software update. The reported symptoms may be due to any of the following:
- the MFD's system settings have become corrupted ... command the MFD to reset its system settings (HOME->SET-UP->MAINTENANCE->SYSTEM SETTINGS RESET).

- the Sonar Logging feature has been configured to ON and the chart card is full ... use a computer to determine the amount of remaining memory on the chart card. If full, then please respond accordingly.

- MFD processor circuitry failure ... remove the chart card and then test for the symptoms reported. Should the problem persist with the chart card removed, then the MFD should be sent to Raymarine’s Product Repair Center to be bench checked / serviced.

- the MFD's memory card reader is malfunctioning ... use the MFD's Screen Capture feature (accessed from the Power menu) to capture the screen image to a microSD memory card ... test the ability to perform this operation within each of the MFD's memory card slots ... failure would indicate a problem with the MFD's memory card reader or with the memory card (test with another microSD memory card). Additionally, test the chart card within each of the MFD's memory card reader slots by inserting the chart card in one off the MFD's memory card reader slots and then test for the reported symptoms ... test both slots. It is possible for one of the MFD's memory card reader slots to be intermittent or to have failed and for the other slot to be fully operational. Any MFD having an intermittent or failed memory card reader slot should be sent to Raymarine’s Product Repair Center to be bench checked / serviced.

- the memory card on which the chart data is stored is malfunctioning and/or the data stored on the chart card is corrupt. Should another boat within the marina have Navionics+ or Navionics Platinum+ chart card, then borrow the chart card to test with your MFD. Alternatively, bring your Navionics chart card to your Raymarine dealer and test it in one of the dealer's MFDs. Should the chart card have failed or its contents have become corrupted, then is is recommended that Navionics (508-291-6000) be contacted for information addressing how to erase the memory card's contents and then to repopulate it. Should the chart card have failed, then it should further support should be sought from Navionics.

Q2. Really don't want to send this unit to the repair center and wait a month, is there an exchange program.
A2. Raymarine does not offer an exchange program. Should the MFD have been purchased less than thirty days ago, then it would be recommended that the MFD be returned to your Raymarine dealer for replacement. Should the MFD have been purchased more than thirty days ago, then the MFD should be sent to Raymarine’s Product Repair Center to be bench checked / serviced. At this time of year, typical turn around time is ten business days after having received/logged in the product.