[DG] [DG11] AIS700 USB Connection error

[Derek - Raymarine - Moderator]

Hi searat11

Thank you for your enquiry,

Have you tried downloading the PROAIS2 from the Raymarine website instead of the Disc? Are you using the PROAIS that came with the AIS700or the earlier AIS650 version? You must use the later version, ( which also works with the AIS650 too)

We are also aware of an issue with Windows 10, see below

Issues getting Pro-AIS2 working on Win10 PCs; some cases of Faulty USB cables (don't trust them, can be cheaply made). Worth checking the device manager to if the AIS appears when plugged in. Also, in Device manager, it should list the AIS700 as a "AIS Virtual Com Port", or similar in the device category 'ports, COM and LPT'. If Win10 does not list it as this driver, then you may need to temporarily disable Windows' Driver Signature enforcement. This has been reported as solving some problems overseas.
You can see instructions on how to do this at this link .
If you do disable driver signatures and that solves the problem for you, please let us know, and if possible please make a note of how Device Manager lists the device both before and after the driver installation.

regards