[DG] [DG11] gs 165 Navionics charts issue

[Leon Mock]

In March I purchased the AXIOM 9 RV MFD along with the Raymarine SR159 Sirius Weather Reciever w/ Antenna. I it installed by marine electronic technicians. When I access the the weather information on the MFD I am only getting the wind barbs and lightening symbols the is no cloud information. I have spoken with two of your technicians regarding downloading the newest version 3.5.40. I have downloaded and unzipped the files to a 4GB Mini SD Card. I have loaded the card into the MFD and it has been running for 2 hours. The MFD screen displays “Checking SD Cardfor update”.
Need assistance?
I don’t think the MFD is reading card.

Exasperated!!
Leon