[CA] [CA11] Quantum Radar not found

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum Mike,

It is recommended that you verify that the MFD is operating with LightHouse II v19.03 or LightHouse 3 v3.7.40 software. If not, the MFD's software should be updated accordingly. Should doing so not resolve the issue, then it would be recommended that user data stored within the MFD be backed up to a microSD memory card, that the MFD then be commanded to perform a System Settings & Data Reset (LH II) or Factory Reset (LH3), that the MFD's settings then be manually reconfigured, and user data imported back into the MFD's memory.

Should the problem persist, then please click here to view a FAQ addressing this subject and including some additional things which should verified / addressed. Unfortunately, should the problem be rooted within the radome, then the radome would need to be serviced within Raymarine's Product Repair Center ... these cannot be serviced in the field. If sending it in for repair, I would be certain to state that the radome was installed on the a first responder vessel and to accordingly expedite / assign priority for bench testing / service.