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Guilherme

Colleagues, I would like to share with you a problem that is occurring between the products "RD418HD 18" and "Axiom 12 Pro".

I recently bought a new boat with the following items:
Raymarine E-series
Raymarine RD418HD
Raymarine P70

A few months later I bought an Axiom 12 Pro to replace the old E-Series. When I installed, I identified the following problem.

****Axiom does not recognize the RD418HD****.

What has been tried to solve:
1) Measurement of all cables (power and data), including internal antenna whip.
2) Replacement of the antenna with another one in full operation.
3) Revision of the internal components of the antenna (less than 100hs of use).

My perception is that something is preventing AXIOM from recognizing the RD418HD. Is this a SW issue or setup in AXIOM?

Can you guide me?

Below configuration of the device removed through Axiom diagnostics.
AXIOM PRO 12 RVX E70372 0786669
APPLICATION VERSION: 3.8.176
CAN ADDRESS: 01
CPU REVISION: R1.7 P / N 1006188 VARIANT 3
INCIDENT REGISTER 1
KERNION VERSION: 3.10.0
LINK STATUS: UP
PLATAFORM VERSION: 3.8.14
PRODUCT BUNDLE VERSION: 3.8.97

Thank you very much,
Guilherme.