[CA] [CA11] Poor Chart performance Navionics Platinum+

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum David,

The symptoms reported are quite atypical of the response times which one would typically encounter with a range or pan operation with these MFDs. The first step to ensuring proper performance of the system is to ensure that the MFD is operating with the final LightHouse II software update (v19.03). If so and given that you are also experiencing issues with the Autopilot Controls feature, then would be recommended that the the MFD's settings, waypoints, routes, and tracks be backed up. After doing so, it would be recommended that a System Settings & Data Reset (HOME->SET-UP->MAINTENANCE->SYSTEM SETTINGS & DATA RESET) be commanded to address the reported issue. Additionally, if not intending to send sonar logs to Navionics, it is recommended that the Sonar Logging feature (MENU->PRESENTATION->DEPTHS & CONTOURS->SONAR LOGS) be disabled from within the Chart application. Should the problem persist after having performed the recommended actions listed above, then it would be recommended that the MFD along with the Navionics Platinum+ chart card (the chart card may also be responsible for the reported symptoms) be sent to Raymarine’s Product Repair Center to be bench checked / serviced.