[CA] [CA11] eS78 freezing after upgrade to LH III, charts not showing after downgrading

[Chuck - Raymarine - Moderator]

Gregg,

I have been unable to duplicate this problem on my own eS-Series MFD when running LightHouse 3 v3.9.46 software.

When this software was installed onto your eS-Series MFD, did you do it in the following manner:
- extract only the raymarine_atom-3.9.46.upgrade.iso file to the microSD card and perform the software update; and then
- delete the raymarine_atom-3.9.46.upgrade.iso file from the microSD card, extract only the ray_mfd_AtomCartographyRX5v1_22.upgrade.iso to the microSD card, and then once again perform the software update.

Should the above procedure have been performed to update the MFD's software and should the problem persist, then please respond with the following information:
- Was the problem observed with the LightHouse US NOAA Vector West Charts or with the US NOAA Raster West Charts?
- What is the publication date of the problematic charts ... this may be determined from within the Chart application (MENU->SETTINGS->CARTOGRAPHY ... examine the chart description field to the right LightHouse Charts icon?