[CA] [CA11] Can't Get Plotter Sync to Work

[fidlerjim]

Problem with Plotter Sync

I have two Axiom 9 MFDs which came bundled with Navionics+ chart cards for US and Canada, Raymarine part number E70367-03-NAG. They are connected by an HS5 switch.

I have no problems updating all of my networked Raymarine software via wifi and no problems updating the Navionics+ cards using my laptop PC. I am able to use my iPhone hotspot for the online Raymarine software updates and I’m able to connect my iPhone 7 to the wifi on either Axiom 9 and use RayView and RayRemote.

All of my Raymarine software is latest version including Lighthouse 3 (v3.9.46) and my Navionics iPhone app is the newest version 13.4.

I am logged on to my Navionics account and the iPhone app shows my current subscriptions for the app with USA charts, as well as the subscriptions for both Navionics+ cards in the Axiom MFDs.

The error message I get is “Your plotter card is not compatible with Plotter Sync” and “Plotter card not compatible” and “A Navionics+ , Navionics+ Regions, Navionics Updates, Platinum+ or HotMaps Platinum card is required.”

What am I missing? I understand that it is more reliable to update the Navionics cards by moving them to a PC but I would really like to get the Plotter Sync to work if possible.

Thanks