[CA] [CA11] Axiom 9 Cannot Find RX-100 Transducer

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum efish,

Q1. Following a suggestion on your support forum, I have tried performing a factory reset of the unit. But unfortunately, this also did not work.
A1. Should you not already have done so, it is recommended that the MFD's software be updated LightHouse 3 v3.9.46 or later software and that a Power On Reset be commanded. The procedure for performing the Power On Reset may be found within the Performing a Power On Reset - Axiom section of Chapter 20.3: Power up troubleshooting of the LightHouse 3.9 Advanced Operation Instructions. Before doing so, it is recommended that the MFD be switched OFF, that the transducer be unplugged from the MFD, that the Power On Reset be performed, that the MFD be booted up, that the MFD be switched OFF, and that the transducer than be reconnected to the MFD. Should the problem persist thereafter, then it would be recommended that the MFD (and transducer if easily removed) be sent to Raymarine’s Product Repair Center to be bench checked / serviced. Upon completion of the process for booking a repair, a shipping label will be issued.

Q2. In either event, could you please let me know how best to go about sending in the defective component(s)?
A2. Please click on the link within the response to Q1 and then click on the Book a Repair link found on the displayed on the Raymarine Warranty & Repairs web page. I will ask our Oceania representative to also reach out to you to address shipping questions.