[CA] [CA11] Problems with v3.9.46

[Chuck - Raymarine - Moderator]

Steve,

Q. Should SETTINGS be backed up and restored as well?
A. I generally do not advise that settings be backed up and restored because of the possibility that previous setting may be responsible for the reported issue. That said, for systems featuring only Axiom MFDs, one may want to back the settings up, restore them, and then see how the system performs. Should the problem persist then the power-on reset should be performed again and the system should be manually reconfigured. Should the problem persist thereafter, then there would appear to be a defect with the LightHouse 3 v3.9.46 software and we would want to collect data to submit a problem report.

Should the problem be duplicated following the power on reset, then the following would be recommended:
- a system diagram (hand drawn will generally suffice) identifying the makes and models of each of the marine electronics devices within the system (including computers / tablets running navigational planning / chartplotting applications) may be be requested to support an investigation. The diagram should additionally identify how these devices have been interfaced to one another.

- the system's Ethernet and SeaTalkng / NMEA 2000 device data (HOME->SET-UP->NETWORK->DIAGNOSTICS->PRODUCT INFO->SAVE DATA)

- the MFD's logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE LOGS)

- the MFD's crash logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE MFDS CRASH LOGS)

- the MFD's system logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE SYSTEM LOGS)

Upon receiving this data, a problem report will be logged to investigate the problem using received data and to seek its correction within the next software update.

The system may then be downgraded to LightHouse 3 v3.8.105 to restore operation of the system.