[CA] [CA11] Axiom 9 Cannot Find RX-100 Transducer

[Tom - Raymarine - Moderator]

Hello efish,

Sorry it's taken a couple of days to contact you, I'm working at a boatshow at the moment.

We've occasionally seen transducer detection issues as a result of interference (noise) being picked up on the transducer cabling. Before you get the transducer off the boat, it would be worth making sure that the same problem occurs when on an independent display power supply (battery), or with all boat systems except the Axiom turned off. Interference can come from a lot of different places on the boat, but as an example, the first case of this that I came across the system worked perfectly when the engine was idling but consistently saw the 'No transducer connected' alarm when they sped up to about 6 or 7 knots. This was engine ignition or charging system noise. Not to say that engines are the only potential cause, this is just one real-world example.

If you have made sure that the problem isn't being caused by some other boat systems then you would need to get the transducer checked/tested, as you are already looking into doing. We offer two different levels of warranty, depending on who installed the Axiom: if the system was installed by an authorised installer (Service Dealer or approved boatbuilder) then you would have On Board Warranty, otherwise you'd have 'return-to-base' warranty. With On Board warranty you should be able to get a local Service Dealer to visit the boat and test the transducer and supply a replacement there (warranty policy doesn't cover transducer installation itself.) For standard return-to-base warranty you need to get the affected product back to a dealer or service centre in order to get it tested/replaced.

The dealer who supplied the products should be able to test the RV100 for you, or you can contact your local Service dealer (tick 'Certified Installation' at http://www.raymarine.com.au/display/?id=911). A service dealer may charge you for de-installation/re-installation of a transducer or for on-board testing if (if the system doesn't have OBW) but should not charge you for bench testing or supply of a warranty replacement. If this is what they're wanting to charge you for, please send me the details and I will raise this through the local account manager.

Raymarine doesn't have a service centre in Singapore (we rely on the service dealer network for field support). We have a service site in Sydney, but if in fact you book a warranty service job with us as my colleague described then in fact this will be booked on as a repair job with our UK service centre rather than Australia, so I would recommend going through the local dealer network if possible. If you continue to have problems there, please let me know.

Regards,
Tom