[CA] [CA11] Navionics Chart Data will not load and MFD reboots

[Chuck - Raymarine - Moderator]

Robinsonh2o,

It is recommended that the chart card be removed from the MFD's reader, inserted into a reader which is connected to or part of a computer, and that the Navionics Chart Installer program then be used to update the chart card with Freshest Data. This action is intended to address the possibility that the issue may be caused by specific data on the chart card. After doing so, should the problem persist, then it would be recommended that
1) that the chart card be ejected,
2) that the logs be erased,
3) that the chart card then be inserted back into the MFD,
4) that the problem be reproduced one time, and
5) that the chart card then be ejected and replaced with a blank microSD memory card.

Then the following data should be collected to permit the engineering team to address the problem:
- a photo of the chart card's label which clearly identifies all information printed ont he chart card.

- the system's Ethernet and SeaTalkng / NMEA 2000 device data from the Data Master MFD(HOME->SET-UP->NETWORK->DIAGNOSTICS->PRODUCT INFO->SAVE DATA)

- the MFD's logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE LOGS)

- the MFD's crash logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE MFDS CRASH LOGS)

- the MFD's system logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE SYSTEM LOGS)

Upon receiving this data, a problem report will be logged to investigate the problem using received data and to seek its correction within the next software update.

The aerial overlay feature may be disabled to address the reported issue until corrected within a future LightHouse 3 software update. Alternatively, the system may then be downgraded to LightHouse 3 v3.8.105 to restore operation of the system.