Navionics SonarChart problem with V17

[RumRunner2006]

Dear Chuck,

I have updated the chart card again today, June 7 (after doing the same in May twice), and experienced no problems in uploading sonar logs and downloading new nav and sonar and community charts (see Dump003.png). It is not only dock-to-dock that I can't use, it is also the SonarChart Live functions, the so-called "advanced functions" on the new V17 softward which I can't access. I also used the Eject Card feature to remove the card. In addition I insert the card in my MFD only before turning it on to protect the chip. For some reason, Raymarine still does not recognize the validity of my Sonar Chart (see Dump001 and Dump002). Perhaps some higher level technical assistance is called for?