[CA] [CA11] Axiom 9 Rebooting

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum Will,

We're sorry to learn of the reported issue. In order to assist the engineering team in duplicating and then correcting this problem please provide the following information:

- We have received reports of such behavior within systems which had restored settings from a file saved to a microSD memory card within the MFD's memory card reader. Please indicate whether the MFD's settings had been manually reconfigured following the Power On Factory Reset operation or whether they had been restored from such a file.

Should the problem be duplicated following the Power On Factory Reset and should the MFD's settings have been manually reconfigured following the Power On Factory Reset operation, then the following would be recommended:
- a system diagram (hand drawn will generally suffice) identifying the makes and models of each of the marine electronics devices within the system (including computers / tablets running navigational planning / chartplotting applications) may be be requested to support an investigation. The diagram should additionally identify how these devices have been interfaced to one another.

- the system's Ethernet and SeaTalkng / NMEA 2000 device data (HOME->SET-UP->NETWORK->DIAGNOSTICS->PRODUCT INFO->SAVE DATA)

- the MFD's logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE LOGS)

- the MFD's crash logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE MFDS CRASH LOGS)

- the MFD's system logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE SYSTEM LOGS)

These items may be attached to a response to this thread. Upon receiving this supporting data, a problem report will be logged to investigate the problem using received data and to seek its correction within the next software update.

The system may then be downgraded to LightHouse 3 v3.8.105 to restore operation of the system.