[CA] [CA11] Axiom 9 and eS78 quit talking

[Chuck - Raymarine - Moderator]

Doug,

We're sorry to learn of the reported behavior with LH3 v3.10.39. Should the problem be duplicated following the Power On Factory Reset and should the MFD's settings have been manually reconfigured following the Power On Factory Reset operation (i.e. not restored for a file of saved settings), then the following would be recommended:
- a system diagram (hand drawn will generally suffice) identifying the makes and models of each of the marine electronics devices within the system (including computers / tablets running navigational planning / chartplotting applications) may be be requested to support an investigation. The diagram should additionally identify how these devices have been interfaced to one another.

- the system's Ethernet and SeaTalkng / NMEA 2000 device data (HOME->SET-UP->NETWORK->DIAGNOSTICS->PRODUCT INFO->SAVE DATA)

- the MFD's logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE LOGS)

- the MFD's crash logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE MFDS CRASH LOGS)

- the MFD's system logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE SYSTEM LOGS)

These items may be attached to a response to this thread. Upon receiving this supporting data, a problem report will be logged to investigate the problem using received data and to seek its correction within the next software update.

Also, as indicated within my earlier response, it would be recommended that the Axiom MFD within your system be configured as the system's Data Master MFD if it has been interfaced to a spur socket within the system's powered and properly terminated SeaTalkng / NMEA 2000 backbone ... if not, then it would be recommended that the Axiom MFD be interfaced to the backbone to permit it to be configured as the system's Daat Master MFD.