[CA] [CA11] AIS 700 Setup - can't connect to device

[Chuck - Raymarine - Moderator]

xaliba,

This is indeed quite atypical. The most commonly encountered communications issue result from one or more of the following:

- installing an older version of the ProAIS2 software ... uninstall the currently installed version of the ProAIS2 software and the device driver. For non-US customers, download and install the latest version of the ProAIS2 software from the support pages Raymarine's UK website. We have received no prior feedback that the latest version of ProAIS2 software fails to install on computers running Windows 10/7 or on computers running the latest MacOS.

- failure to disconnect the AIS700/650's Power/NMEA 0183 Cable prior to connecting the AIS transceiver to the computer

- a poor quality or faulty USB cable has been used ... after the latest version of the ProAIS2 software has been installed and when the USB cable is then used to connect the AIS700/650 computer, an audible sound is typically sounded by to the computer to denote that the computer has detected that a device has just been plugged into the computer. Failure of the computer to produce such a sound would typically be indicative of a oor quality or faulty USB cable ... or possibly a failure of the AIS700/650's USB port. Try another quality USB cable from another manufacturer.