[LW] [LW11] Axiom pro 9 random reboot

[Puddlejockey]

Hello all!

I'm brand new to the site ( and Raymarine equipment, at least within the last 15 years!) ; but I found this thread- and registered- because of an issue that I'm having.

I hope I'm not hijacking this thread, and
I apologize in advance for the lack of technical know how; or if I don't share a piece of info that you need..

I have a factory installed Axiom 9 ( Not pro- 2018 version I assume since the boat is a leftover '19) on a Whaler Dauntlesss that we recently picked up, not set up with any peripheral hardware, other than a remote (dash mounted) SD card reader. The axiom will also occasionally randomly reboot - it's done this 4 times in 7 hours of boating - while running the Nav chart function only, using a Navionics chart from an external SD card.

Two of those reboots were predicated by a loss of the unit "seeing" the chart. The 1st time it switched over to the native chart ( I'm on an inland lake not on the native charts) ; the 2nd time I got a "no chart data on SD card" error message to clear before the basic (native) chart came up. In 3 of the 4 instances, the system rebooted itself; but I had to physically eject the SD card and reinstall to get the Navionics chart re- recognized.

In 1 instance, it seemed to get stuck in a "reboot cycle" and completely lock up; and I had to remove power to fix it.

I thought that may offer some insight, since I have it tied in to nothing else, haven't even browsed the APPS, and don't have it tied to an ipad.

I do want to add a Q2 , or potentially a FLIR system, later this season ( not sure which will go first) but I hesitate to add variables.

Has the OP issue been followed up with/ resolved? It's clearly a very similar- if not the same- issue.

Also- the boat has a Mercury outboard with Vessel View mobile installed - but the Axiom won't read any engine data nor recognize the engine. I'm ASSUMING that there's been a NMEA backbone installed; and that the system was setup to see the engine data on the MFD , since I can see it on my phone via the Merc app ...but honestly I don't know if that's even a discussion for this forum, the Merc forum, or my dealership .. who cashed my check and essentially ran for the hills. Call me "old school" but I'd really rather see the engine data while on the boat, from the boat.

Thanks in advance!