[CA] [CA11] Remove RV100 without cable for repair

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum Scortech,

Before sending the MFD in to be serviced, it is recommended that you verify that the transducer's locking ring has been installed and has been rotated into the locked position after having connected it to the MFD's RealVision transducer socket. If and the problem persists, then it is recommended that you update the MFD's software to LightHouse 3 v3.11.42 and that a Power ON Factory Reset be performed to rectify the reported symptom. Should the problem persist, then the fault may be rooted within the transducer or the MFD itself. Should this installation have been performed by a Certified Raymarine Installer, then it would be recommended that this problem be fault isolated by the installer, that the problematic component be removed by the installer, and then be sent to Certified Raymarine Installer. Onboard Warranty may be provided if installed by a Certified Raymarine Installer. To learn more about onboard Raymarine Product Warranty, please click here.