[CA] [CA11] Wonky reports on DS500X Fish Finder

[Chuck - Raymarine - Moderator]

Skip,

As has been advised within Raymarine's old Forum as well as within this Forum, in the absence of an EDI transducer tester (relatively few marine electronics installers are so equipped), fault isolation of problems associated with a depth sounding product are typically performed by testing the depth sounding product with another compatible transducer which was known to be operational. Please click here to view a FAQ providing further detail subject.

Raymarine products support +/- 9.9 degrees of temperature offset to adjust for thermistor error. Should the temperature reported by a fishfinder differ by more than 9.9 degrees from the actual temperature, then it would most often be indicate a failure of the transducer's thermistor requiring replacement of the transducer or its speed / temperature insert (B744V / B744VL transducers only). Please click here to view a FAQ addressing how a transducer's thermistor may be tested. If requested, a pin-out diagram may be supplied for a Raymarine transducer's plug. Raymarine does not stock transducer parts for transducers produced by Airmar, Inc.. Customers seeking transducer parts or transducers for retired products are referred to Gemeco ( http://www.gemeco.com ; 843.210.7000) for such requests. Generally, Gemeco (a division of Airmar, Inc..( the transducer manufacturer) can provide information and/or supply the required transducer or transducer parts when supplied with the the fishfinder model and/or identification information that is printed on the tag that is attached to the plug end of the transducer's cable.

Speed sensing products supporting speed through water will have a speed offset configuration setting to adjust specified speed to match the actual speed through water. Please click here to view a FAQ addressing how to test a transducer's speed sensor. If requested, a pin-out diagram may be supplied for a Raymarine transducer's plug.

Raymarine branded transducers carry a 2-year manufacturer's warranty, while Raymarine branded transducers which have been registered via Raymarine's web site within thirty days of purchase carry a 3-year manufacturer's warranty.