DSM300 transducer problem

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Technical Forum tmitchell5188,

The problem may indeed be caused by insufficient power. It is recommended that the vessel be connect to shore power, that its batteries be permitted to be fully charged, and after doing so and while still connected to shore power, that the system be tested again. Should the problem persist, then it is recommended that the DSM be sent to Raymarine’s Product Repair Center to be bench tested/serviced.

Irrespective of the country in which the DSM30/300 was manufactured or when the DSM was purchased, should a customer experience a DSM30/300 failure within a system using an Ethernet network (SeaTalkhs/RayNet) to support communications between the DSM30/300 and the MFD, and the cause of which has not been determined to have resulted from physical damage, burning, submersion, lightning, etc., then Raymarine will fix/replace the DSM free of charge.