[JB] [JB11] Dragonfly 4 Power Connector Doesn't Lock

[Jules - Raymarine - Moderator]

Hi soup0man,

The locking collar not turning can only be because the plug is not seating onto the socket fully. Blowing compressed air into the cable plug will lodge any objects in there even more and not blow it out. As suggested previously, you need to have the plug facing downward and tap it vigorously against something like a piece of timber or plastic to dislodge what ever is there.

Failing that, you will have to find another cable (perhaps through a fishing club) to check that it can plug in corretly and determine if the problem lies in the cable or the display.

Happy boating and kind regards
Jules