[DG] [DG11] Permanently deleting User data

[Louise - Raymarine - Moderator]

Dear robino,

Thank you for the post.

1 - The RIGHT to LEFT swipe function does not work on this machine. Do I have a different variant Axiom without this function ?
A1 - you need to power the Axiom down from the power supply and not just switch the unit off. Power the unit back up and begin to swipe the power key right to left until the standby LED turns blue. This is 5 successful swipes. You will then reach a basic menu offering a factory reset and a reboot.

2 - So, my only route to Factory Reset is via Settings>This display>Factory Reset.
A2 - This is a simpler reset but does delete all waypoint and route data.

Can you send the files to support.uk@raymarine.com to enable me to see the files and recreate your issue. The reset does clear all of the data from the internal memory, therefore you should not still have the routes/ waypoints available unless they been imported from the sd card again.

Many Thanks
Louise