C80 Classic v5.16 firmware hang and boot loop with Navionics freshest data update

[imrich]

Hi, I'm not sure if this is the place to report this, but I thought I would try here.

I have a C80 (Classic) MFD using firmware 5.16 (which should be the latest available as of today).

After updating my CF card using the Navionics 'Freshest Data' and then trying the card in my C80, the MFD will hang.

The symptoms are that when the first notice screen is displayed, when the C80 is normally asking you to confirm with the OK button, you can't read the text as only a white blank window is showing. Button presses do nothing, the C80 is unresponsive, but will beep with some key presses.

If you wait long enough the C80 may reboot itself.

This boot loop continues forever.

I also tried to do a factory reset and this does not solve the problem.

I also tested my card on a friends C120 that also had firmware 5.16, it had the same problem. Yet my friend's C120 card (which was updated this just 3 or 4 months ago) worked perfectly in my C80.

My CF card is a 2GB Navionics card, where my friends was a 16 GB Navionics card.

Contacting Navionics about this, they had me send my CF card to them for analysis of the issue. I believe that they originally thought I had a bad CF card, even though I was able to update the card and also read it in two different USB CF card readers.

Their root cause analysis showed that after updating the card, the .BP2 files placed onto the card by their update were causing the C80 to hang. A work around is to manually delete all *.BP2 files from the card. Somehow the *.BP2 files are not compatible with the 5.16 firmware on the C80 Classic. They claimed that the .BP2 files contain information such as phone numbers and other information about marinas, etc. which is not used by the C80 Classic MFDs.

If you have this issue, as a work around to this issue, after performing a 'Freshest Data' update, delete all files that end in .BP2 from the card chip before trying to use it in your Classic MFD.

I hope this information helps you.

I'd like to know if it is possible that Raymarine could investigate this issue and possibly issue a new firmware to solve it, or work with Navionics to find some other method to resolve this issue?

I'm sure there still are a lot of us out there that have older boats with reliable Raymarine C70, C80 and C120 (classic) MFDs on board that would like to maintain compatibility with the Navionics freshest data updates.

I asked Navionics to see if they could change their web based "Freshest Data" updater to not install the .BP2 files on the Raymarine Classic MFDs if those files were not compatible with the Classic MFDs, but I'm not sure if they will consider this.

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum imrich,

Thanks for providing this information, as it may indeed prove helpful to other C-Series Classic MFD owners having compatibility issues following a Freshest Data update. Please click here to view a related FAQ. Upon consulting with Navionics concerning this post, it will be updated accordingly.

[imrich]

Hi Chuck,

Thanks! If you need it to help find the details, my Navionics case numbers for this were:

Case #00263417 - Case #00268528 -Case#00268574

also R16-9573 which may be the Navionics RMA number?

Jennifer was the person from Navionics that was helping me via email, but someone else called me on the telephone with the results of their root cause determination.

I must say that I'm impressed with Navionics support! They have always been very helpful and responsive, and when I call, it's so nice to not get someone from a foreign country that doesn't fully understand the product. :)

I hope this info helps someone besides myself.

[Chuck - Raymarine - Moderator]

You're welcome.

[imrich]

Has Raymarine thought about addressing this issue at all?

Or has someone reviewed it and come up with a message or plan to address it with Navionics?

Just wondering, thanks!

[imrich]

An update on this issue.

I don't know what Navionics has done, but I just updated my C80 Compact Flash chart chip with their latest Navionics+ data. It worked OK without having to go and manually delete the .BP2 files.

With this latest update (as of September 9, 2017), my C80 also seems to respond quicker when I zoom in and out. Perhaps because I didn't update the 1ft 'SonarChart', or because of some settings I had tweaked before the update, either way I'm happy!

Thanks Navionics!

[Chuck - Raymarine - Moderator]

Imrich,

Thanks for the update.