[CA] [CA11] GPS issues with an Element

[fastguy]

Several time per day a message is displayed on the screen that states GPS fix lost,
it quickly goes away and the unit continues to leave a track, any suggestions would be appreciated.

Thanks

George

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum George,

Has the Element display been install in a location affording it an unobstructed view of the skies overhead?

[fastguy]

Yes, it is located on top of the console, there is a burn bar above it but it doesn't block access to the skies.

[Chuck - Raymarine - Moderator]

fastguy,

While no software updates for Element have stated that they have made any improvements to GPS reception, it is recommended that you ensure that the MFD has been updated with the latest available Raymarine product software update. If so, and the MFD has been installed in a location affording it an unobstructed view of the skies overhead, and the problem persists, then it would be recommended that the Element display be
- returned to the dealer for replacement (if purchased within the last 30 days) or
- sent to Raymarine’s Product Repair Center to be bench checked / serviced.

[Antonio Amaral]

I have the same problem in my two Element a 7 and 9 HV

Several time per day a message is displayed on the screen that states GPS fix lost

[Chuck - Raymarine - Moderator]

Welcome to the Raymarine Forum Antonio,

Please click here to view a FAQ addressing when an external GPS sensor may be required ... this FAQ applies equally to any chartplotter / MFD having an embedded GPS receiver. Within systems featuring more than one source for data (GPS, Wind, Depth, etc.) the Data Sources Feature (SETTINGS->THIS DISPLAY->DATA SOURCES) should be used to manually specify which source will be used by the system. In this case, please ensure that the MFD having an unobstructed view of the skies overhead or external GPS sensor (ex. Raystar 150 GPS Sensor, AR200 Augmented Reality Sensor, etc.) has been manually selected as the system's source for GPS and GPS Datum. If so and the problem persists, then please ensure that the MFD has been updated with the latest available software. As indicated above, while no software updates for Element have stated that they have made any improvements to GPS reception, it is recommended that you ensure that the MFD has been updated with the latest available Raymarine product software update. If so, and the MFD selected as the system's GPS data source has been installed in a location affording it an unobstructed view of the skies overhead, and the problem persists, then it would be recommended that the Element display acting as the system's GPS data source be
- returned to the dealer for replacement (if purchased within the last 30 days) or
- sent to Raymarine’s Product Repair Center to be bench checked / serviced.