a/e/eS/gS-Series MFD not responding correctly to screen touches

[Chuck - Raymarine - Moderator]

a/e/eS/gS-Series MFD not responding correctly to screen touches

The touchscreens of Raymarine's a/e/eS/gS-Series MFDs are designed to deliver superior performance within most operating conditions. However, should the reported problem occur when the e/eS/gS-Series MFD's screen is wet, then it is recommended that the e/eS/gS-Series MFD's buttons and UniController be used to interface with the e/eS/gS-Series MFD until drier conditions exist. Should an a-Series MFD be regularly used under wet conditions and the reported problem occur, then it would be recommended that the a-Series MFD be networked to a RMK-9 Remote Keyboard and that this keyboard then be used until drier conditions exist. Should the reported problem occur with an e/eS/gS-Series MFD and the MFD's screen is dry, then it is recommended that a Precision Touchscreen Alignment be performed as follows:

1) Press the HOME button
2) Using the UniControl, select SET-UP and then press the OK button
3) Using the UniControl, select MAINTENANCE and then press the OK button
4) Using the UniControl, select TOUCHSCREEN ALIGNMENT and then press the OK button
5) Using the UniControl, select MAINTENANCE and then press the OK button
6) Within the 4-point Touchscreen Alignment screen, force an alignment failure by touching the upper right hand corner of the screen each time you are prompted to touch the cross hairs
7) When Incorrect Touch is reported, select YES to perform the Precision Alignment procedure.

Should the problem persist thereafter or should the MFD not retain its touchscreen alignment between power ON/OFF cycles, then it is recommended that the a/e/eS/gS-Series MFD be sent to Raymarine’s Product Repair Center to be bench checked / serviced. Until such time as the MFD may be serviced, the UniController and buttons of the e/eS/gS-Series MFD may be used to control the MFD.

RAYFAQ#