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[CA11] Uncommanded System Reboot - Axiom Pro
03-11-19, 01:53 PM
Post: #2
RE: [CA11] Uncommanded System Reboot - Axiom Pro
Welcome to the Raymarine Forum Joe,

In the event so uncommanded system and applications reboots, the MFD will typically generate error logs. These logs may be saved to a microSD memory card for analysis by Raymarine's engineering team. In this case, the following would be recommended:
- a system diagram (hand drawn will generally suffice) identifying the makes and models of each of the marine electronics devices within the system (including computers / tablets running navigational planning / chartplotting applications) may be be requested to support an investigation. The diagram should additionally identify how these devices have been interfaced to one another.

- the system's Ethernet and SeaTalkng / NMEA 2000 device data (HOME->SET-UP->NETWORK->DIAGNOSTICS->PRODUCT INFO->SAVE DATA)

- the MFD's logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE LOGS)

- the MFD's crash logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE MFDS CRASH LOGS)

- the MFD's system logs (HOME->SET-UP->NETWORK->DIAGNOSTICS->SAVE SYSTEM LOGS)

Upon receiving this data, a problem report will be logged to investigate the problem using received data.
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RE: [CA11] Uncommanded System Reboot - Axiom Pro - Chuck - Raymarine - Moderator - 03-11-19 01:53 PM

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